Shipping /
Delivery Policy
How fulfilment will be communicated for products and local services.
NOVA’s Android app is coming soon. This website does not accept orders, bookings or payments. Business contact details and final transaction policies will be published before marketplace transactions begin.
1. Scope
NOVA connects customers with independent sellers and service providers. This pre-launch information describes the planned framework; final terms and their effective date will be published before marketplace transactions begin.
2. Product fulfilment
The seller or identified logistics partner will handle product dispatch and delivery as stated for the order. The app must show serviceability, dispatch estimates, delivery estimates and charges before purchase. Availability may depend on the product, seller and delivery PIN code; nationwide delivery is not promised.
3. Charges and timelines
Shipping fees, any applicable handling charges and the total order amount must be shown before confirmation. Estimated delivery times are measured from the point disclosed for the order and may depend on stock, location and carrier operations. A material delay should be communicated with available resolution options.
4. Tracking and delivery issues
Order status or tracking information will be provided where available through the channel identified at purchase. Customers should provide a complete address and usable contact details. For an incorrect address, failed delivery or missing parcel, contact support with the order reference. Any redelivery cost must have a disclosed and lawful basis.
For damaged or incorrect items, preserve the packaging and share relevant evidence where available. Missing packaging alone does not remove statutory rights. Refund or replacement requests are handled under the Cancellation & Refund Policy.
5. Local service fulfilment
Service appointments are fulfilled by the independent provider at the agreed location and time, or through another explicitly agreed arrangement. Product shipping timelines do not apply to service bookings. Scope, scheduling and any travel or material charges must be agreed before confirmation.
6. Delays and support
If delivery or service fulfilment is delayed, unavailable or disputed, contact NOVA through Contact Us. NOVA will coordinate with the seller, provider or logistics partner. Disruptions do not remove remedies available under applicable law.